Legal Policies
Terms of Service
- 3D Secure Authentication
All credit/debit card payments are protected using 3D Secure (3DS) authentication (e.g., Verified by Visa, Mastercard ID Check). Completing the 3DS verification confirms that the cardholder authorizes the transaction as a self-initiated purchase. - Digital Product Delivery
After successful payment authorization, digital products are delivered instantly via download link or email. The service is considered fully renderedonce the digital file has been sent or access has been granted to the user account. - Fraud Prevention
To comply with payment security standards, we log transaction metadata including IP address, device identifiers, and download timestamps. Transactions successfully verified through 3D Secure are treated as verified purchases.
Refund, Dispute & Chargeback Policy
General Policy: Digital Products Are Non-Refundable
Due to the nature of digital goods, all sales are generally final. Digital files cannot be returned once access has been granted or the file has been downloaded.
However, ………..com may review refund or replacement requests under the following exceptional circumstances:
- Significant Product Discrepancy — the delivered product is materially different from the description or preview shown on the website.
- Critical Technical Issues — the file is corrupted or unusable and our support team cannot provide a working replacement within 3 business days.
- Duplicate Purchase — a confirmed system error causes multiple charges for the same product.
Mandatory Dispute Resolution Process
- Contact Support First
Please email support@…………com to report issues such as technical problems or incorrect product delivery. - Internal Investigation
Our team will review transaction logs including 3DS verification data and access logs. If the claim is valid, we may provide a replacement, store credit, or a refund at our discretion. - Chargeback Protection
We provide transaction records, delivery logs, and 3DS authentication evidence to payment processors to resolve unauthorized or fraudulent chargebacks.
- Contact Support First
Privacy Policy
- Payment Security
We do not store full credit card information on our servers. Payments are processed through PCI-DSS compliant gateways using SSL encryption and 3D Secure authentication. - Data Usage
We collect limited transaction metadata such as email address, IP address, and download activity solely for secure delivery, fraud prevention, and dispute resolution.